PRIVACY AND COOKIE POLICY

This Privacy and Cookie Policy explains how VKB FSC UK LTD collects and uses personal information and how you can manage or limit the use of your personal data.

  1. About Us

1.1 VKB FSC UK LTD is a retailer registered in UK and operates UK via the website https://flightsimcontrols.co.uk  We sell controllers for flight and space simulators. VKB FSC UK LTD will be referred to as “we” or “us” in this policy.

  1. What Information Do We Gather?

2.1 We collect information that can identify you, such as:

  • Name
  • Shipping and billing address
  • Email address
  • Phone number
  • IP address
  • Payment method
    We also gather non-identifiable information (e.g., browsing patterns on our website) to evaluate and improve the site’s functionality and services.

2.2 Cookies are used to collect session data and ensure the smooth functioning of our services (see sections 7 and 8 on cookies and their management below).

  1. How Do We Gather Information?

3.1 Information is gathered in two ways:

  • Indirectly, via website technology (e.g., tracking IP addresses); and
  • Directly, when you make purchases, sign up for newsletters, or interact with us (e.g., contacting Customer Support).
  1. How Do You Choose How We Contact You?

4.1 We will always explain why and how we might contact you at the point when you provide your information. You can manage or withdraw your permission for us to contact you by opting out via provided tick boxes. If no options are provided, we will only use your information for the specific purpose it was given (e.g., processing an order or administering a subscription).

  1. How We Use Your Information

5.1 We may use your information to:

  1. Store your session data and track browsing patterns via cookies;
  2. Ensure proper administration of your order and shipments, including customs documentation;
  3. Contact you via email to inform you about our products, services, or promotions (in line with the permissions you’ve given us);
  4. Ensure our website is presented effectively for your device;
  5. Log IP addresses to monitor website performance and usage;
  6. Collect and assess customer feedback.
  1. Accessing, Updating, Erasing, and Objecting to the Processing of Your Personal Information

6.1 Under the UK General Data Protection Regulation (UK GDPR), you have the right to access, correct, and update your personal data. You can do this by logging into your account or contacting us via the website contact form or by emailing vkb@flightsimcontrols.co.uk

6.2 You also have the right to request the erasure of your personal data. Please submit such requests using the website contact form or via email. We will respond to your request within a month.

We may retain some of your data even after your request if:

  • We are required to do so by law; or
  • Your data has been anonymised and is no longer considered personal data.

6.3 You have the right to object to the processing of your personal data. Please let us know your objections at support@flightsimcontrols.co.uk

6.4 If you believe your personal data rights have been violated, please contact us at support@flightsimcontrols.co.uk

6.5 You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority if you believe your data rights have been infringed.

  1. Cookies

7.1 A cookie is a small piece of information stored on your device when you visit certain websites.
7.2 We use cookies to enhance the functionality of our website by:

  • Remembering your registration and login details;
  • Keeping track of items in your shopping cart;
  • Storing your preferences.
  1. Managing Your Cookie Preferences

8.1 Most web browsers allow you to control or disable cookies. Refer to your browser’s “Help” section for instructions. Disabling cookies may affect the functionality of our website or limit your use of certain services.

  1. Security

9.1 The password you provide during website registration is encrypted to protect against unauthorised access to your personal information.
9.2 While we invest in high-quality security measures to protect user privacy, no data transmission over the internet can be guaranteed as entirely secure. Therefore, any information sent is at your own risk. Once we receive your data, we apply strict procedures to protect its security.

  1. Disclosing Your Information

10.1 We may disclose your personal information if required by law or to comply with legal obligations.
10.2 We will not sell your personal data or pass it to third parties for marketing purposes without your explicit consent.

  1. Where We Store Your Personal Information

11.1 Personal information collected from you is stored on secure servers located in the UK and/or European Economic Area (EEA). Any transfer of data outside the UK or EEA will comply with the applicable data protection regulations, including ensuring an adequate level of protection for your personal information.

  1. Personal Information Stored by Our Partners

12.1 Some services, such as payment processing or newsletter distribution, are provided by third parties. When you interact with these services, the third parties’ privacy policies will apply. You can access these policies via the relevant service provider.

  1. Changes to This Policy

13.1 Any changes to this Policy will be posted on this page. Please check this page regularly for updates.