TERMS AND CONDITIONS OF THE VKB FSC EUROPE UK WEBSHOP

These Terms and Conditions of the VKB FSC UK LTD Webshop contain important information for you as a customer. Please read these terms and conditions carefully. We also recommend that you download or print them so that you can access them later if needed.

Definitions

1.1. Terms: These Terms and Conditions of the VKB FSC UK LTD Webshop.
1.2. VKB FSC UK LTD: VKB FSC UK LTD, a foundation under the laws of the UK, registered in the UK for VAT purposes (UK VAT Number: 475912266).
1.3. Webshop: Online store VKB FSC UK LTD, accessible via https://flightsimcontrols.co.uk
1.4. Customer: The natural or legal person who enters into an Agreement with VKB FSC UK LTD via the Webshop. The Customer acts either as a private individual (consumer), on behalf of a company, or as a professional entity.
1.5. Agreement: Any contract between VKB FSC UK LTD and the Customer concluded at a distance via the Webshop. The Terms are an integral part of the Agreement.

Communication

2.1. Should you have any questions or comments regarding the VKB FSC UK LTD Webshop, please open a ticket via https://vkbfsceurope.freshdesk.com/support/home or send an email to support@flightsimcontrols.co.uk.

Applicability of These Terms

3.1. The Terms apply to all offers, agreements, and deliveries by VKB FSC UK LTD, unless the parties have expressly agreed otherwise in writing.
3.2. Deviating conditions from the Customer are rejected unless VKB FSC UK LTD expressly accepts such conditions in writing before the order date.

Prices and Information

4.1. All prices shown on the Webshop and related materials include VAT and other applicable government levies unless otherwise stated.
4.2. Actual shipping costs will be displayed during the order process in the shopping basket.
4.3. Although the Webshop’s content is prepared with care, VKB FSC UK LTD cannot guarantee the accuracy of all information at all times. Prices and other details on the Webshop and associated materials are subject to obvious programming errors and typos.

Conclusion of the Agreement

5.1. The Agreement is concluded when the Customer accepts VKB FSC UK LTD ‘s offer by completing the order process.
5.2. VKB FSC UK LTD will confirm the receipt of the Customer’s order acceptance via email.

Payment

6.1. The Customer may use the payment methods specified during the order process. VKB FSC UK LTD is free to change its payment methods on the Webshop from time to time.

Implementation of the Agreement

7.1. VKB FSC UK LTD will ship the ordered product(s) as soon as possible after receiving the order.
7.2. Items will be shipped within 14 days unless otherwise specified on the product page.
7.3. If VKB FSC UK LTD is unable to meet the stated shipping timeframe, the Customer will be informed and can either accept a new delivery date or terminate the Agreement at no charge.
7.4. The Customer must inspect the products upon receipt. Any defects must be reported in writing within three days, ideally with supporting photos. See also Article 8 (Warranty and conformity).
7.5. Once the items are delivered to the delivery address, the risk transfers to the Customer.

Right of Withdrawal / Return Option

8.1. This Article applies only to Customers acting as consumers (private individuals), not those acting on behalf of businesses or professional entities.
8.2. The Customer may inspect the product by removing it from its packaging.
8.3. The Customer has the right to cancel the Agreement within 14 calendar days of receiving the product (the “cooling-off period”), without giving any reason. The period begins the day after the Customer receives the product. If multiple products are ordered in one order, the period starts from the day the final product is received.
8.4. To cancel the Agreement within the cooling-off period, the Customer can:

8.5. VKB FSC UK LTD will confirm receipt of the cancellation. The Customer must return the product within 14 days of the cancellation notice.
8.6. The Customer may also return the item with the return form filled in, during the cooling-off period.
8.7. Products must be returned to the address provided by VKB FSC UK LTD in the UK.
8.8. VKB FSC UK LTD will refund the purchase price and original shipping costs as soon as possible, but no later than 14 days after receiving the returned items. If only part of the order is returned, the shipping costs will not be refunded. The same payment method used by the Customer will be used for the refund. Return shipping costs are borne by the Customer.

Warranty; Complaints

9.1. VKB FSC UK LTD guarantees that all products in the Webshop meet the stated specifications, reasonable quality standards, and applicable UK laws at the time of the Agreement.
9.2. If the Customer has a complaint regarding the product or service, they may submit a complaint via the ticketing system or email.
9.3. VKB FSC UK LTD will aim to respond to any complaint as quickly as possible, but in any case, within 30 days.

Privacy

10.1. VKB FSC UK LTD processes the Customer’s personal data in accordance with its privacy policy, which complies with the UK General Data Protection Regulation (UK GDPR). The privacy policy is accessible via https://flightsimcontrols.co.uk/privacy.

Further Provisions

11.1. The Agreement and these Terms are governed by the laws of England and Wales.
11.2. Any disputes arising from the Agreement will be subject to the jurisdiction of the courts of England and Wales, unless otherwise required by mandatory consumer protection laws.
11.3. In this Agreement, “in writing” includes communication by email, provided the sender’s identity is sufficiently clear.